Category - DHI Customer Care Portal

How to install MIKE Zero - video tutorial
MIKE Zero
Why are buttons and texts not properly displayed in MIKE+ in version 2021?
MIKE+
What does ‘SSL inspection’ refer to? How do I set up ‘SSL inspection’ in DHI License Manager?
General
How do I authorize ArcGIS license in MIKE URBAN as concurrent use?
MIKE URBAN, ArcGIS
How do I authorize ArcGIS license in MIKE URBAN?
ArcGIS
How do I authorize ArcGIS license in MIKE URBAN as single use?
ArcGIS
Why does the DHI License Manager not show my dongle ID but a long number?
general
Why does the MIKE software not recognize the GPU cards on my server?
GPU
Why is my dongle number not recognized in DHI License Manager?
Licensing
Why can’t I find the ‘Import License file’ in the DHI License Manager?
Licensing
How do I install an update?
Installation
Does multi-threading speed up my simulations?
Multi-thread
Which hardware does DHI recommend to use for running MIKE software?
All products
Why are the texts in the MIKE dialogues sometimes truncated?
All products
Why does the MIKE software not find my GPU?
Installation
How the GPU is used for parallelization in MIKE simulations
GPU
My MIKE 21/3 FM setup cannot execute anymore. It worked yesterday. Why?
MPI
How many subdomains and threads should I use launching a MIKE 21/3 FM simulation?
GPU
When I try to install MIKE, I get the following error: “The installation of Microsoft Visual C++ 2013 Redistributable Package appears to have failed’’. Why?
Installation
Which version of ArcGIS goes with which version of MIKE Product?
Installation
Checklist: Information you need to pass on to MIKE Customer Care if your installation/license problem persists!
Installation and Licensing
Why do I get an error message after entering my username and password?
Licensing
How to install MIKE+ ArcGIS - video tutorial
ArcGIS Pro, MIKE+
How to activate your MIKE Powered by DHI internet license - video tutorial
Licensing
How to install FEFLOW - video tutorial
FEFLOW
How to install your FEFLOW internet license - video tutorial
FEFLOW
Error message when connecting to the license server in FEFLOW. Why?
Licensing
How do I authorize ArcGIS license in MIKE URBAN?
ArcGIS
How to authorize ArcGIS Pro termed license for MIKE+
MIKE+
Does anti-virus software have an impact on MIKE Product performance?
Installation
Why is my MIKE C-MAP dongle not recognized?
Installation, MIKE C-MAP
How do I apply for a license for my thesis research?
general, all products
Can MIKE Software be installed on all digital devices including tablets, phones, as well as Mac computer?
All products
I get an error when trying to download MIKE software or to activate the user on your download homepage. Why?
All products
Hotfix for MIKE+ (Release 2022 Update 1)
MIKE+
My MIKE installation example runs from 0 - 100% in an instance and do not produce a log-file. Why?
MIKE Zero
How to get started with Cloud Execution?
All Products
How to get access to Cloud Execution?
general, all products
How to change/select the type of use (Concurrent or Single) in your ArcGIS Administrator
ArcGIS
I get an error in DHI License Manager saying, ‘fatal error: Unable to connect to the server’. Why?
all products, DHI License Manager