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Note what information to provide Customer Care if license and installation problems persist.
Access a five-step checklist outlining the potential cause.
Learn how to start using Pay as You Go (PAYG). Example: MIKE Zero
Review several reasons why a GPU is not being recognised by MIKE software.
Learn how to resolve it by installing a small 3rd party VNC software.
Learn more about hyper-threading and why it should be disabled
Learn more about this known issue within the software industry.
Learn more about the hardware requirements for MIKE software products.
Review two options for installing software updates.
See how the DHI License Manager makes setting up an internet license a breeze.
See how to modify the settings to display your dongle ID.
See how to handle ‘The installation of Microsoft Visual C++ 2013 Redistributable Package appears to have failed’ error message.
See why you may be experiencing errors when trying to download software or activate a user.
Examples of hardware used in DHI
Read more on minimum hardware requirements and other recommendations.
Review three reasons why you may be getting this message in the DHI License Manager, ‘fatal error: Unable to connect to the server’.
Learn about the advantages of having a valid SMA and who to contact to get one!
Learn more about the process of intercepting and reviewing SSL-encrypted internet communication between the client and the server.
Review the guidelines on how to make silent installation
Learn why you may be asked to provide the complete model setup.
Learn more about our Student Labkit licenses designed to support students completing a thesis programme.
Discover why you may be seeing this and how to resolve it.
See how to check whether the DHI License Manager has been installed properly.
Review these recommendations on how to avoid username and password errors.
Learn about DHI License Manager compatibility with previous DHI License Managers when using a License Server
Discover why your MIKE installation example may run from 0 - 100% in an instant but is not producing a log-file.
Read more on why extensions such as Spatial Analyst and 3D Analyst are not needed.
Access a complete outline of which version of ArcGIS goes with which version of MIKE products.
See how to activate this feature in two simple steps.
Register purchase with ESRI and see example of DHI email with link to enable you to activate your ArcGIS license online
Watch this video on how to activate an ArcGIS Pro license.
Review the five-step process or download the detailed authorisation procedure.
Learn how to perform this task in the ‘DHI License Manager’.
Activate the powerful ArcGIS Pro integration inside of MIKE+ in a few short steps.
Click here for a 2-minute video tutorial plus helpful support links.
Learn how to connect FEFLOW to your internet license using DHI License Manager and the FEFLOW License Tool.
Read why you may be experiencing errors when connecting to the license server.
Read more on the number of recommended subdomains and threads when launching a simulation.
Discover three reasons why your MIKE 21/3 FM or MIKE+ 2D Overland setup cannot execute.
Read why your C-MAP dongle may not be recognized by your MIKE software.
Learn how to install DHI's fully Windows integrated graphical user interface.