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  • Installation and licensing

Installation and licensing

  • All MIKE Software | Checklist for installation and license

    Note what information to provide Customer Care if license and installation problems persist.

  • All MIKE Software | Dongle ID not recognised

    Access a five-step checklist outlining the potential cause.

  • All MIKE Software | Getting Started with Pay As You Go (PAYG)

    Learn how to start using Pay as You Go (PAYG). Example: MIKE Zero

  • All MIKE Software | GPU card not recognized

    Review several reasons why a GPU is not being recognised by MIKE software.

  • All MIKE Software | GPU cards not recognised on server

    Learn how to resolve it by installing a small 3rd party VNC software.

  • All MIKE Software | Hyper-threading

    Learn more about hyper-threading and why it should be disabled

  • All MIKE Software | Impact of anti-virus software on performance

    Learn more about this known issue within the software industry.

  • All MIKE Software | Installing software on tablets, phones and Macs

    Learn more about the hardware requirements for MIKE software products.

  • All MIKE Software | Installing software updates

    Review two options for installing software updates.

  • All MIKE Software | Internet license activation guide

    See how the DHI License Manager makes setting up an internet license a breeze.

  • All MIKE Software | Long number versus dongle ID shown in DHI License Manager

    See how to modify the settings to display your dongle ID.

  • All MIKE Software | Microsoft Visual C++ 2013 Redistributable

    See how to handle ‘The installation of Microsoft Visual C++ 2013 Redistributable Package appears to have failed’ error message.

  • All MIKE Software | MIKE Download page

    See why you may be experiencing errors when trying to download software or activate a user.

  • All MIKE Software | Model machines being used at DHI

    Examples of hardware used in DHI

  • All MIKE Software | Recommended hardware

    Read more on minimum hardware requirements and other recommendations.

  • All MIKE Software | Server error

    Review three reasons why you may be getting this message in the DHI License Manager, ‘fatal error: Unable to connect to the server’.

  • All MIKE Software | Service maintenance Agreement (SMA) - what, why and how?

    Learn about the advantages of having a valid SMA and who to contact to get one!

  • All MIKE Software | Setting up ‘SSL inspection’ in the DHI License Manager

    Learn more about the process of intercepting and reviewing SSL-encrypted internet communication between the client and the server.

  • All MIKE Software | Silent Installation Guide

    Review the guidelines on how to make silent installation

  • All MIKE Software | Technical support

    Learn why you may be asked to provide the complete model setup.

  • All MIKE Software | Thesis research licenses

    Learn more about our Student Labkit licenses designed to support students completing a thesis programme.

  • All MIKE Software | Truncated dialogues

    Discover why you may be seeing this and how to resolve it.

  • All MIKE Software | Unable to locate the ‘Import License file’ button

    See how to check whether the DHI License Manager has been installed properly.

  • All MIKE Software | Username and password

    Review these recommendations on how to avoid username and password errors.

  • All MIKE Software I DHI License Manager compatibility

    Learn about DHI License Manager compatibility with previous DHI License Managers when using a License Server

  • All Software | Installing an example

    Discover why your MIKE installation example may run from 0 - 100% in an instant but is not producing a log-file.

  • ArcGIS | Purchasing extensions

    Read more on why extensions such as Spatial Analyst and 3D Analyst are not needed.

  • ArcGIS | Versions

    Access a complete outline of which version of ArcGIS goes with which version of MIKE products.

  • ArcGIS Administrator | Changing/selecting the type of use (Concurrent or Single)

    See how to activate this feature in two simple steps.

  • ArcGIS Pro, MIKE+ | Activating online subscription

    Register purchase with ESRI and see example of DHI email with link to enable you to activate your ArcGIS license online

  • ArcGIS Pro, MIKE+ | Authorising an ArcGIS Pro license

    Watch this video on how to activate an ArcGIS Pro license.

  • ArcGIS, MIKE URBAN | Authorising an ArcGIS license as concurrent use

    Review the five-step process or download the detailed authorisation procedure.

  • ArcGIS, MIKE URBAN | Authorising ArcGIS license as a single use

    Learn how to perform this task in the ‘DHI License Manager’.

  • ArcGIS, MIKE+ | Installation guide

    Activate the powerful ArcGIS Pro integration inside of MIKE+ in a few short steps.

  • FEFLOW | Installation guide

    Click here for a 2-minute video tutorial plus helpful support links.

  • FEFLOW | Internet license installation guide

    Learn how to connect FEFLOW to your internet license using DHI License Manager and the FEFLOW License Tool.

  • FEFLOW | License server

    Read why you may be experiencing errors when connecting to the license server.

  • MIKE 21/3 | Subdomains and threads

    Read more on the number of recommended subdomains and threads when launching a simulation.

  • MIKE 21/3 and MIKE+ | Setup not executing

    Discover three reasons why your MIKE 21/3 FM or MIKE+ 2D Overland setup cannot execute.

  • MIKE C-MAP | C-MAP dongle not recognised during installation

    Read why your C-MAP dongle may not be recognized by your MIKE software.

  • MIKE Zero | Installation guide

    Learn how to install DHI's fully Windows integrated graphical user interface.

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‌DHI are the first people you should call when you have a tough challenge to solve in a water environment – be it a river, a reservoir, an ocean, a coastline, within a city or a factory.
Our knowledge of water environments is second-to-none. It represents 50 years of dedicated research and real-life experience from more than 140 countries. We strive to make this knowledge globally accessible to clients and partners by channelling it through our local teams and unique software.
Our world is water. So whether you need to save water, share it fairly, improve its quality, quantify its impact or manage its flow, we can help. Our knowledge, combined with our team's expertise and the power of our technology, holds the key to unlocking the right solution.



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