Question: What is a SMA?
Answer: A SMA (Service and Maintenance Agreement) is an agreement that provides the latest updates for MIKE Software and also provides access to our Global team of technical supporters.
Question: Are SMAs available in different durations?
Answer: SMAs are typically offered for a standard duration of 12 months for our Professional licenses, and for our Subscription licenses, they are valid for the duration of the Subscription term (3, 6, 12 months etc.,). Options are available for multi-year durations, such as 2, 3+ years etc., as well.
Question: What are the benefits of keeping your SMA up to date?
Answer: Keeping your SMA up to date ensures access to the latest software updates, hotfixes, and, most importantly, both Local and Global technical support. An active SMA for a Professional license also unlocks features and services, such as Autocalibration for applicable modules, GPU utilisation, and support for unlimited cores in relevant parallelised modules. Using the latest version helps maintain compatibility with your clients, contractors, and the most current supported version of Windows.
Furthermore, a valid SMA entitles you to complimentary access to blended courses at the Silver (B) tier, discounted fees on User Group Meetings (UGMs) and Conferences where you connect with experts and fellow users. See more details Customer Care- Service and Maintenance Agreements
Note: support is extended solely to the most recent and immediately preceding software versions.
Question: I own MIKE Software, however, my SMA has lapsed. What steps should I take to have it updated?
Answer: If your SMA has expired, kindly get in touch with your local DHI office and they will provide you with options to reinstate your SMA and restore the associated benefits.
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