Question: What is a SMA?
Answer: A SMA (Service and Maintenance Agreement) is an agreement that provides the latest updates for MIKE Software and also provides access to our Global team of technical supporters.
Question: Are SMAs available in different durations?
Answer: SMAs are typically offered for a standard duration of 12 months for our Professional licenses, and for our Subscription licenses, they are valid for the duration of the Subscription term (3, 6, 12 months etc.,). Options are available for multi-year durations, such as 2, 3+ years etc., as well.
Question: Why is it advantageous to possess a SMA?
Answer: Maintaining an up-to-date SMA ensures that you receive the latest software updates, service packs and hotfixes and most importantly provides access to our Global technical support. A Professional license SMA provides access to products and services not otherwise available for purchase, such as GPU utilisation and unlimited cores for relevant parallelised modules. Employing the latest version facilitates alignment with your clients and contractors. Furthermore, a valid SMA entitles you to complimentary access to blended courses at the silver tier level, discounted fees on User Group Meetings (UGMs) and Conferences where you connect with experts and fellow users. Note: support is extended solely to the most recent and immediately preceding software versions.
Question: I own MIKE Software, however, my SMA has lapsed. What steps should I take to have it updated?
Answer: If your SMA has expired, kindly get in touch with your local DHI office and they will provide you with options to reinstate your SMA and restore the associated benefits.
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