Question
Why do I have to send the complete model setup for technical support?
Answer
When a technical support issue can be resolved without looking into the model, we will refer the end user to a similar example in the user guide.
If the technical issue is unknown and complicated, we will ask to have the complete model setup sent. The complete model setup includes:
- Selection files
- Result files
- Log files
You may share the model setup via a link, 'Bluewhale' or upload it to our FTP site. The model setup will be removed after 5 days and will only be used for technical support. Please refer to 'Confidentiality' -Chapter 10 in the license agreement and terms here: MIKE-License-Agreement.pdf (mikepoweredbydhi.com)
When you upload the model setup, enter this address ftp://ftp.dhigroup.com/ using 'File Explorer'.
Include the username and password as follows:
Username: tea42
Password: with-Milk
Create a new folder, upload your files and then send the folder name back.
FURTHER INFORMATION & USEFUL LINKS
MIKE License Agreement
DHI License Management User Guide