Question
Why do I have to send the complete model setup for technical support?
Answer
When a technical support issue can be resolved without looking into the model, we will refer the end user to a similar example in the user guide.
But sometimes the technical issue is unknown and complicated, we will ask to have the complete model setup sent. The complete model setup includes:
- Selection files
- Result files
- Log files
You may share the model setup via a link, 'Bluewhale' or upload it to our SFTP (secured) site. The model setup will be removed after 5 days and will only be used for technical support. Please refer to 'Confidentiality' -Chapter 16 in the license agreement and terms here: License agreement and terms
Our technical supporter will contact you with the folder name, site address and password in terms of uploading your model setup.
FURTHER INFORMATION & USEFUL LINKS
DHI License Management User Guide