Hopefully, you will be able to find answers to your problem by reading about some articles and their solutions in the Knowledge Base.

If your license and installation problems persist, we are here - ready to help you. 

Please contact us with the following information:

#01 - Screen shots of the error messages with a description of what you have tried to do

#02 - Your dongle number or your internet license username

#03 - The version of MIKE/ Update you have installed /are you trying to install

#04 - Any SSL or Proxy server implemented in your network? 

#05 - The logfile generated by running the DHISupportAssistTool.exe (found e.g. in the Program Files (x86)\DHI\{Product-Name}\2024\bin folder). Please note that the License Manager alone cannot generate this file.

#06 - Logfiles named as ‘NetLmLcw.log’ ‘NetLmLcw.log.0’ and ‘NetLmLcw.log.1’ located in the folder: C:\Users\{user-name}\AppData\Roaming\DHI\LicSys

#07 - Logfile generated in ‘DHI License Management ‘ by following the procedure described on pages 21 and 22 in DHI License Management User Guide. Please set the logging level to Info and re-create the error, then save the logfile by right clicking and exporting to text file.


DHI License Management User Guide


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