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Question
Why is my dongle number not recognized in DHI License Manager? 

Answer
This could be due to several reasons. Therefore, please check the following:

# 01 - Make sure that the USB dongle is plugged into the computer/server. Switch to another port to check if it is recognized. 

# 02 - Is the DHI License Manager updated to the latest version? If not, you can download it from the official MIKE Powered by DHI download page.

# 03 - Is your dongle driver updated to the latest version? To download the latest dongle driver, please click Customer Support Portal - Sentinel System Driver 7.6.1 for Windows

# 04 - Is there any firewall blocking the port? Check with your company’s IT department to find out. 

# 05 - Your USB dongle may be damaged or broken. Please contact MIKE Customer Care at mike@dhigroup.com


FURTHER INFORMATION & USEFUL LINKS
MIKE Powered by DHI download page
Customer Support Portal - Sentinel System Driver 7.6.1 for Windows