Question
Why do I get an error message after entering my username and password? The error message can be seen in Fig. 1.
Fig. 1 - An error message in the DHI License Manager
Answer
It is most likely that either the username or password has been entered wrongly. We recommend manually entering your username and password instead of copying and pasting them from a file or somewhere else. During the ‘copy’ and ‘paste’ process, there might be ‘an extra space’ in front of or after, which you overlook. Always double-check that you have entered both precisely.
You can also validate the username or password on the DHI Internet License Portal. If the error persists, please contact your company admin or send an Email to mike@dhigroup.com.
Fig. 2 illustrates how ‘an extra space’ is marked and causes an error message.
Fig. 2 - ‘an extra space’ after the username will cause an error message