Question
Common error messages include:
“Unexpected application exception, please report an issue”
“Sorry, but we’re having trouble signing you in”
“AADSTS50020”
“The account needs to be added as an external user in the tenant first”
Answer
Some organisations may not be able to sign in to the DHI Entitlement Portal using the current SSO option. This can happen when the SSO sign-in option does not work with the organisation’s IT environment. The DHI Entitlement Portal currently supports two sign-in options for Administrators:
Single Sign-On (SSO)
Email and password sign-in
If SSO does not work for your organisation, we recommend using the email and password sign-in option.
With this option, your organisation’s Administrator can access the Entitlement Portal using their work email address and a password.
How it works:
The Administrator is added to the Entitlement Portal using their work email address
A one-time password is sent by email
On first sign-in, the Administrator will be asked to create their own password
Future sign-ins will use the work email address and password
This sign-in option does not rely on your organisation’s SSO setup.
If your Administrator cannot sign in
If your organisation’s Administrator cannot access the Entitlement Portal, please contact MIKE Support.
DHI can help set up access for your Administrator using their work email address.
Important notes
Only the company Administrator needs access to the Entitlement Portal.
General users do not need access to the Entitlement Portal to use MIKE software.
The Entitlement Portal supports two sign-in options for Administrators: SSO and email/password sign-in.
If SSO does not work in your organisation’s IT environment, your Administrator can use email/password sign-in to access the Entitlement Portal.