error message - DHI Customer Care Portal

Posted Fri, 17 Nov 2017 16:29:27 GMT by Jialu ZHU

Hello,

I have received an error message after update Windows but I can run my projects. I put here the message and histories of update windows.

Can you tell me if this error message is related to update Windows and how to fix this error if necessary?

Thank you very for your help.

Best Regards.

Jialu ZHU

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Posted Mon, 20 Nov 2017 07:18:59 GMT by Enrico Remigi WEST Product Owner

Hi,
no I don't believe the error has anything to do with the update of your OS.
Similar error messages are usually related to the influent models vs. underlying instance ..

Posted Tue, 21 Nov 2017 14:17:08 GMT by Enrico Remigi WEST Product Owner

By coincidence, I received the same exact question through our technical support.
It appears that the problem may be related to the collection of "recent" projects.
You may have [b]deleted or renamed[/b] one of those projects [b]manually[/b]: when you then restart WEST, one or more projects in the list of Recent Project will find no match.