Posted Fri, 10 May 2013 14:15:06 GMT by Cansin.R
I have recently downloaded the west for optimization program. I know it is a very basic question but I have to ask.

I can’t simulate any projects including tutorials.
When I open a tutorial and click the start button of the steady state simulation, system gives the error:
[b]System error: Undefined type name found: Influent_Municipality_1  [/b]

When I open a blank project from templates, I can’t drag municipal wastewater block to layout sheet. System gives the error of:
[b]No model available for this block![/b]

When I open a template, create the appropriate input and output files and run the system this time system gives the error of:
[b]No model found for node Municipality_1[/b]

I couldn’t solve the problem, is it a software problem or I have to create a model for the municipal wastewater icon? Can anybody help me please?
Posted Fri, 10 May 2013 15:02:40 GMT by Enrico Remigi WEST Product Owner
I would say it has to do with some path names that are invalid or not properly set, or relative references that are invalid.
Could you please email our technical support (mikebydhi@dhigroup.com) - simply refer to this post, no need to rewrite everything; only send the Diagnostics (Tools menu) along.
Posted Fri, 10 May 2013 15:18:21 GMT by Cansin.R
Thank you. I've just send an email to the technical support.

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